How-To Coaching Advice for Managers

How-To Coaching Advice for ManagersHow-To Coaching Advice for ManagersBeing a manager is no easy task. You have to coach an entire team made up of individual members, each with their own unique strengths and weaknesses. To get the best performance out of your team as a whole, you need to coach each member of your team individually. Even if two team members have the same weakness, you will need to address them differently and each will react differently to your guidance. While you want to be fair as you deal with all your employees, its simply impossible to treat everyone the same way. Coach up Front Make aya your employees are properly trained before they start a job. For example, before you put someone on the phones as a customer service representative, make sure they know how to handle the most common calls as well as the occasional difficult calls. Before you let a machine operator produce a finished piece of clothing for sale, make sure they know how to operate all aspects o f the machine as well as what you expect of them. In situations like these, start by letting people practice. Let the telephone representative listen to a seasoned rep and once theyre comfortable, let them answer a few calls on their own while you (or someone else) observes them. Give the machine operator the simplest partes of the product theyll be responsible for first and once theyve mastered this work let them move on to the more difficult parts. Its during these training sessions that your coaching (and training) begins. As you coach employees during the training period, help them with the following What is expected of themFor example, you dont expect them totake as many calls as the senior representative, but you do expect them to handle a certain amount of calls every day. Be specific and give them an exact number. Also, let them know you expect their call volume to grow as their comfort level grows. Common mistakes Let the team member know the kinds of mistakes people on the team usually make, why, and how they canavoid making the same mistakes. Tips and tricksShare some of the things youve learned that will help them learn the best way to do the job. For instance, if you keep your the blank parts of the product youre producing to the left of the operating machine (for a right-handed operator) you can carefully place the finished part on the tray for the next station with your right hand, while using your left hand to slide the next part toward the machine. This simple tip (and piece of advice) streamlines the process. Ongoing Coaching After your team member has completed their training that doesnt mean your coaching ends. Continue to share things that can help them get better and remind them to avoid things slowing them down or hampering the quality of their work. Remember, coaching has a goal. Ultimately, you want the performance level of your team to improve, and thats accomplished one part at a time. Coaching After An Event Despite your bes t efforts, mistakes happen. A telephone representative will give a customer the wrong answer that causes them to threaten a lawsuit. When this happens, your first step is to fix the problem from a corporate perspective and secondly, coach the individual, so the mistake doesnt happen again. You may need to remind them of the correct procedure or answer. The important thing is to stay positive and be supportive because we all make mistakes. However, if this isnt the first time theyve made this mistake you need to address that with them as well. Think of their mistake as a teaching moment and make sure they understand what went wrong and how to avoid it in the future. Most of all, be careful of demotivating them. After any coaching session, you want your employees eager to do better, not cowering at their desk out of fear. Bottom Line Coaching is a very powerful tool a manager can use to improve the performance of their team. You coach each person on the team as an individual, but also as a member of the team. Coach them ahead of time, so they are prepared coach them as time goes on, so they continue to improve. And coach them when they make a mistake. Be positive and motivating and they will improve the teams performance by improving their own performance.

Listen up Retaining millennial employees takes good ears

Listen up Retaining millennial employees takes good earsListen up Retaining millennial employees takes good earsYouve heard it all before Millennials are different than the current workforce.No,theyre the same. Millennials are the scourge of the workforce.Theyrejust its newest members. Millennials are saving work as we know it. They are totally screwing up the way the world approaches work.Your opinion of millennials notwithstanding, they are a rapidly growing part of our workforce and by 2020,theyll be the majority stakeholders. At my company all of my employees are millennials, so Ive had to build a strategy to retain and manage them. Ive adapted to their idiosyncrasies, their demands, their unique working styles and the changes they bring to a stagnant workforce.You can say you dont care, but the only person it hurts is you. Besides, you can increase productivity and efficiency if you simply listen to what unterstellung young people are trying to tell you.Attract and retain millen nialsusing these tipsFind Your PathMoney is nice, benefits are beneficial, but purpose is forever. If your company hasnt found its purpose and wants to hire millennials, you may as well consider them to be temps.Jobs dont have to be glamorous if they have meaning behind them. In fact, if your employment brand team, human resources practitioners or hiring managers can find a way to connect meaning to each job within your company and align it with your companys broader purpose, you win.Purpose motivates millennials even more than a fat paycheck.Show millennials purpose within a role by connecting them to a bigger picture. Show potential hires how a position contributes to the overall success and goals of the business. Take them through the duties step by step and illustrate how this particular role contributes to the next step in the process in order to reach the overarching goal.Teach Your Children WellIts scary to invest in young people without knowing if theyll stick around for the long haul but its worth it. Sixty percent of millennialsfeel that growth and learning opportunitiesare a top priority when selecting from different companies. And if you dont train them, someone else will, and youll have invested time and energy into their career development without reaping any of the rewards. Show Gen Y where they can go in your company and give them the educational tools (which have never been cheaper by the way) to get there. Invest in employee recognition and feedback, for example. There are a multitude of employee performance software tools available, and this valuable feedback will allow you to develop your employees within your company and their position. This feedback and recognition will boost career development and lead to career opportunities employees may have never thought were possible.Keep an Eye on Your TigersMillennials not only want feedback and coaching tips - they need them. Feel like yourcurrent annual performance appraisals are a pain?Try wee kly face-to-face or email-focused feedback. While this may initially take some time for us older managers to get used to, its crucial to millennial growth and their engagement levels.Lets be honest, there are quite a few issues in the workplace that could stand to be addressed more than just once a year. With the pace of technology and work faster than ever before, its natural that performance should keep pace. I always make sure to provide my employees with frequent, real-time feedback. Whether I stop by their desk to give some quick feedback or use our performance management tool, theyre always receiving the recognition and criticism they need.Mold the Job to the PersonDuring your constant feedback sessions, ask your employees what theyd rather be doing. And listen. The perfect job for them may be right there in your organization. Listen to what they have to say and start giving them opportunities that they will feel excited about.Are they looking to dabble in other departments? S tart by giving them small tasks in that department and track how well they do. You will be surprised at how well they can perform in other areas of the business.Find Out Whats Going onMillennials have blurred the line between work and life. Its not work-life balance. Its all one jumbled mess. On the plus side, you get someone who is dedicated and engaged around the clock (sort of) and you also can get to know your teammates a little better. Remember when you were young? What were your social goals, financial goals? What did you do for fun and what were your career aspirations?Now go ask your people.You can resist the millennial force as long as you like, but its not going away. The above changes wont just benefit millennials - theyre useful for all the generations in the workforce and may just make you a better manager.Maren Hogan is a seasoned marketer and community builder in the HR and Recruiting industry. She leadsRed Branch Media, an agency offering marketing strategy and cont ent development. A consistent advocate of next generation marketing techniques, Hogan has built successful online communities, deployed brand strategies in both the B2B and B2C sectors, and been a prolific contributor of thought leadership in the global recruitment and talent space.BusinessCollectivewhere this column first appeared was launched in partnership with Citi as a virtual mentorship program powered by North Americas most ambitious young thought leaders, entrepreneurs, executives and small business owners.

How you can achieve big results from small wins

How you can achieve big results from small winsHow you can achieve big results from small winsHabit is persistence in practice. - ?Octavia ButlerIm a big fan of micro habits.A micro-habit is a small, simple action that doesnt require much motivation, but will help you achieve just about anything in life.Few repeated actions, done everyday, so discreet that they could easily go unnoticed.Thats how long-term habits are formed.Thats how you change behaviour.Not radical pursuit of good habits.If you improve every area of your life in small steps, you will become unstoppable.The one percent margin for improvement in everything you do is one of the best ways to build new habits.Its so easy to overestimate the importance of one defining moment and underestimate the value of making small gains on a daily basis.Everything meaningful takes timeOvernight success is a myth.You cant achieve extraordinary results without putting in the work consistently.Almost every habit that you have built over the years?- ?good or bad?- ?is the result of many small decisions you have made over time.Improving by just 1 percent isnt noticeable but it makes the most difference.Jim Rohn once said Success is a few simple disciplines, practiced every day while failure is simply a few errors in judgment, repeated every day. ?There is power in small wins and slow gains.The differences between expert performers, creatives, and normal professionals reflect a life-long persistence of deliberate, purposeful effort to improve performance.Tiger Woods started when he was 2 years old.Serena Williams started playing at 3, Venus Williams at 4.They committed to deep, sustained immersion in purposeful practice.Small gains every day.Commander Hadfield, the astronaut, improved his skills every day for 20 years before getting into space.Kurt Vonnegut wrote every day for 25 years before he had a major bestseller.Mozart had clocked up 3500 hours by the time he was 6 and had studied his chosen profession for 18 y ears before he wrote his Piano concerto No 9 at the age of 21.Einstein spent almost all his productive life working on the theory of relativity.Nobody wins in huge burstsLanding on your butt twenty thousand times is where great performance comes from says Geoff Calvin.One mistake people make over and over when they want to get more do or achieve a goal is trying to do too much all at once.Productivity is a process, not an achievement.The most productive people you know or have read about do not rely on huge bursts and then stop working.They grow constantly in tiny, almost invisible increments.This is the Japanese process of kaizen, or continuous, gradual progress.Kaizen can be used to build new habits or change bad ones.The same process applies to starting a business or learning something new.It is better to make an imperfect, incomplete start with a new app or project and become 1% more efficient tomorrow than to wait until you have fully researched your options or understand the i ndustry to take actionInstead of trying to do everything within the shortest time, focus on 1% increments.Habits dont change in a day.But 1% a day makes every habit work. Every.If you relax and give yourself permission to only improve a little each day, then a good habit works.?Practice makes habits.?If you insist the habit changes within the shortest possible time, you are bound to fail.?Pick the easiest change, improve it each day by 1% and dont stop until its routine. Thats how change happens. ?Do not underestimate the power of micro-improvements.Improving by 1 percent every day or week is achievable?- ?regardless of your circumstances.If youre currently encountering resistance with your goals, remember the words of Karen Lamb A year from now, you will have wished youd started today.Initiation is the hardestEvery journey, no matter how small requires initiation. After that forward motion kicks in it and leads toward momentum.Its like choosing to build a new habit. The first actio n usually takes more energy emotionally and mentally than the ones that follow.The discipline of the first step is insanely important.What follows is even more crucial.Example, if you made it your goal to get into shape, you take the first step of forward motion by doing your first workout or starting your diet.That first hurdle is the hardest.However to successfully create forward motion over a period of time to make it a habit, you have to consistently stay in forward motion daily.Done daily with enough repetition this can quickly become a habit that will be done with greater ease.Align with your life with a higher purpose and forward motion will be an easier process for you.To move in the direction of your priorities, take consistent action, no matter how small, move forward even you are taking a single step at a time, take new action, even if you if its for a few minutes.Reach big wins through a series of small wins.Every win is one step toward momentum.I encourage you to consid er what small changes you can make starting today that will result in a big difference in your life.Start small and trust that those changes will add up over time, ultimately providing you with significant results.Dig deeperIf you enjoyed this post, you will love Postanly Weekly, my free weekly digest of the best posts about behaviour change that affect health, wealth, and productivity. Join over 50,000 people on a mission to build a better life. Courses Thinking in Models, and Kaizen Habits.This article first appeared on Medium.

Power Rangers Creator Inspires Office Productivity iPad App

Power Rangers Creator Inspires sekretariat Productivity iPad App Power Rangers Creator Inspires Office Productivity iPad App Interactions between an executive and an assistant using the program are intended to be a simple exchange of button presses, with one end sending a message and the other end replying with the push of one of the pre-defined buttons. The idea is to keep these interactions as undetectable as possible. Longer text messages are also possible with Office Bleepster for communications requiring further specificity.Through this functionality, Office Bleepster avoids jarring interruptions, provides fast and secure messaging, and reduces the time necessary to exchange information. Each user of the program is assigned as either an executive or an assistant and is presented with a screen that is relevant to that role. Office Bleepster is designed to primarily function within Bluetooth range but also accommodates usage on a Wi-Fi network.Creator of Office Bleepster, Paul Brooks, comments on the inspiration behind the creation of the app, During several days in his office, negotiating a deal for a kids animated television series, I was amazed at how effectively Haim handled routine phone and office interruptions, Brooks explains. He was an orchestra conductor in his office, seamlessly dealing with multiple issues and dynamics at a very high level and that really became the inspiration to develop Office Bleepster, Brooks continues. Behind Haims magic was a series of amazing electronic devices on his desk that allowed him to quietly interact with his assistants. If he wanted coffee, it magically appeared If ur meeting was over, an assistant entered the office to explain that Haim was needed in another meeting,

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Top Excel Skills Resume Choices

Top Excel Skills Resume Choices What is Actually Happening with Excel Skills Resume When you are coping with large sets of information, you often only need to check out a specific subset of that data. When used correctly, charts are a really strong reporting tool. You think that the understanding of using Excel in preparing worksheets and charts will boost your employability. Anyway, you might wonder if youre going to be sufficiently performing the Excel tasks the business expects from you. If you learn to utilize Microsoft Excel ahead of job hunting, you may have a leg up on other candidates that arent acquainted with the software program. For that reason, its important to continue to keep your skills current and educate yourself on the several tools that excel must provide basic and advanced. You may also see that a technical skills inventory is a powerful means to start. The training has to be tailored to your requirements. An onsite Excel training thats hands-on will a lso let you learn fast. If you are in possession of a wide variety of technical abilities, however, your abilities may wind up being precisely what gets you hired. A persons skill set is comprised of an assortment of personal skills that theyve acquired through education and employment. As a human being, youve got technical skills in a wide assortment of areas. If you believe this is true for you individually, consider featuring your abilities and abilities more prominently on your resume. The Excel Skills Resume Stories While developing a perfect Excel report, you have to go through a whole lot of trouble, so protecting the Excel file is extremely important. An Excel expert will be acquainted with this tool and understand how to apply formulas to Conditional Formatting rules to acquire the absolute most from the feature. If you arent comfortable with the fundamental application of filters in Excel, you might want to do Excel course. Word makes it easy after you learn how to use these features. Getting in a position to list more than 1 suite is a good benefit. Everything you should know about adding the ideal skills to your resume. If youre looking for work, you might be short on cash. You are going to want to think of the form of work you truly are considering being hired that you do. While My Best Curriculum vitae gives you the wording and terminology, it cant supply you with each one of the details needed to make your resume standout. Curriculum vitae services chance to be throughout the internet, and that means you may attended across My Perfect Application. You might say thats quite opposing of helpful resumes which are extremely traditional. Searching for jobs has come to be rather tough and additionally quite competitive. Tailoring your resume for each particular job can help you hone in on these key terms and force you to stick out among other applicants. Almost every applicant whos searching for a job want to make a professional res ume due to their interview. When you begin applying for jobs you may want to consider what skills you possess that might be a tie breaker. And this is the area where protection comes in. In reality, listing out skills that are thought to be a typical baseline can actually damage your candidacy by making you look like youre scrambling to establish credibility. I will try my very best to work at those crucial elements that produce an efficient worker. Furthermore, qualitative things like the management group and culture need to be taken into consideration.

5 Things to do Before the Holiday Break

5 Things to do Before the Holiday Break Christmas is five days away (if you count today), and that, of course, means the start of 2013 is soon after. With the holidays fast approaching, most people have so much to do in what feels like so little time. We think of getting things ready in our personal liveslast minute shopping, wrapping gifts, putting up Christmas decorbut what about making koranvers to tie up any loose ends in our personal lives?No one wants to come back from a holiday break/vacation to an unfinished business, literally. Below are five things you should make an effort to complete before your upcoming time offGo through your inboxWe all know how easy it is for emails to pile up in your inbox throughout the year. You know how youre always saying one day youll go through them? Today is the day. Now is the perfect time to sort through your inbox, replying to important messages, discard ing unnecessary ones, and organizing those you need to save. Work can get busy and its easy to forget to respond to an email here and there in the madness. Yet, you dont want to never reply to emails always sending a response and continuing communication until an appropriate end is important because it reflects upon you as a professional.Finish year-end projectsLike emails, a lot of workers have the tendency to put off completing projects for a later date. If you started a task in 2012, especially if it welches a small one, why not finish it in 2012? Dont bring old work into a new year, if you can help it. No one wants to come back to work and be forced to finish work from last year on top of new assignments for 2013. Of course some projects are long term and may drift into the New Year, but if you set an end-of-the-year deadline, try to adhere to it.Put in for vacation timeSome companies have certain deadlines when it comes to 1) using your vacation time before the end of the year or 2) requesting off for a new year. Be sure you request off the time you know youll need in 2013, especially if the time is during the first few months of the upcoming year. Avoid coming back from a break with plans to take off in 2013 only to be rudely awakened to the fact that you shouldve handled this before the new year.Apply for promotions/new positions If youve had your eye on that upper-level position, dont wait until its too late to apply for it, especially if your company has set a 2012 deadline. Besides, applying for a new position can sometimes be time consuming. You have to make sure all your ducks are in a rowtightening up your resume, getting needed references, filling out applications and assessments. Its better to finish this task now than to have it hanging over your head in 2013.Enjoy the holidaysThis is something for after you leave work, but equally important to accomplish. So many people dont know how to keep the lines of work and outside-of-work separate. Try not to bring your work laptop home this holiday break and turn off your company phone, if possible. For most of the year you spend a great deal of time working dont bring the office into your holiday break. Make an effort to step away from anything work related this year and truly enjoy this time off.